Frequently Asked Questions
We’ve gathered some frequently asked questions below to help you learn more about Xpert Diamond Tools.
What types of diamond tools do you offer?
We offer all kinds of diamond tools for cutting, grinding, and drilling:
– Cutting Tools: Diamond Segments, Diamond Saw Blades, Diamond Wire Saws.
– Grinding Tools: Diamond Cup Wheels, Concrete Grinding Shoes, Diamond Polishing Pads, Bush Hammers, Diamond Fickerts, Diamond Frankfurts, Diamond Router Bits, Diamond Profiling Wheels.
– Drilling Tools: Diamond Finger Bits, Diamond Core Drill Bits.
We provide excellent formulas for use on various materials, such as granite, marble, sandstone, limestone, lava stone, concrete, reinforced concrete, asphalt, and other stones. Each product category offers different features to choose from. For example, diamond saw blades have different features, including dry or wet cutting, silent or non-silent cores, and high-frequency or laser welding. We can provide the best possible diamond tools to meet your requests.
Contact us if you require any diamond tools, and we will provide you with the best possible options to meet your requirements. Whether you are a reseller, an end-user, or both, we provide not only premium products but also services such as OEM/ODM, shipping, and more.
How do I choose the right diamond tool for my needs?
To choose the right diamond tool, here are 3 basic factors you need to consider:
1. The connection type and size of the diamond tool;
2. The materials the diamond tool is applied to—granite, marble, concrete, or others?
3. The performance you want to achieve with the diamond tool.
The 3 information are also required when placing a production order. Let’s take a diamond saw blade as an example. Based on the three points above, you may need a diamond blade with:
1. Arbor size: 50/60mm; Diameter: 350mm;
2. Suitable for cutting concrete;
3. Fast cutting, dry cutting, silent core.
The above serves as a basic framework for selecting the right diamond tools. Anyway, if you are unsure how to choose the right diamond tools, just contact us, and we will confirm each detail with you to ensure you purchase the best possible products for your needs.
What’s the MOQ(Minimum Order Quantity) of your products?
We don’t have a high MOQ limit for our customers, allowing you to place a sample order and test the tools first. Generally speaking, some products may not have an MOQ requirement if they are already in stock. Most of our products are not pre-stocked and need to be manufactured to order, but the MOQ will still be low.
For example, the MOQ for our HTC concrete grinding shoes is only 6 pieces, as the minimum packing quantity is 6. Share your order details and quantities with us, and we will confirm whether we can make that quantity of tools for you.
Can I have my company logo printed on the diamond tools?
You’re in the right place if you want to customize diamond tools—whether to design your own tools, print your company logo, choose your preferred colors, and more. As an experienced manufacturer for OEM/ODM diamond tools, we have helped many customers build their own brand through logo engraving, color customization, and branded packaging.
Our customers come worldwide, including Europe, the USA, Canada, Australia, South America, and more. We are honored to be a part of their journey to help them grow their businesses.
Contact us to share the diamond tools you need to customize – we’ll help you to make it true and ensure fast delivery.
What payment methods do you accept?
To ensure a successful deal and provide more options for our customers, we accept various payment methods, including:
– T/T
– PayPal, Western Union, Alipay
– Credit Card
– Letter of Credit (L/C)
– more……
In addition, we accept multiple currencies, such as:
– USD
– GBP
– EUR
– CNY
– more……
What is the lead time for delivery?
The lead time depends on the specific order.
– For sample or small orders, the lead time is about 7-14 days.
– For medium orders, it is about 14-21 days.
– For bulk and high customized orders, it may take longer.
The lead time is only an estimate, as it depends on the order details and our production schedule. Before you place an order, we may already have other orders in production or waiting in line. So, we need to arrange all orders properly.
But don’t worry! We will consider each customer’s situation and do our best to deliver as soon as possible, without compromising quality.
What shipping methods do you provide?
After decades of cooperation, we have built a strong logistics network with various shipping forwarders and agencies. We get special shipping rates and can help you save on shipping costs.
There are three main shipping methods:
– Express: DHL, UPS, FedEx, and more.
– Air Cargo.
– Sea Shipping.
Once you provide the order quantity and consignee address, we will calculate the total weight and find the best shipping method for you, considering both cost and delivery time.